Carrières chez Cisco

Who You'll Work With

The Field Operations Analyst is part of Cisco’s Commerce & Lifecycle Operations (CLO) organization. CLO provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco’s products, services and software business.

The Field Operations Analyst works directly with ANZ sales and other cross-functional stakeholders to provide world class operations management and advisory services, primarily across the 'Quote to Cash' Commerce Lifecycle.

What You'll Do

Commit management:

• Attend Forecast calls and understand key priorities for the week, month, quarter
• Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required

Business Partnership:

• Field/Customer operations advisory, enablement and change management, on tools, policies and processes
• Supply chain consultation and constraint management
• Consultation and operational design for complex deals HW and deal assurance
• Quality of Bookings and Backlog Management analysis and resolution
• Stakeholder Operational Biz Reviews
• Advisor to sales teams on Cisco’s crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes
• Escalation management accountability & ownership including at the executive level

Field Problem Identification

• Proactively solve sellers problems, listen to their feedback and close loop
• Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.
• Drive awareness and adoption of solutions and enhancements
• Ensure continued self-learning especially on new business consumption models, software and acquisitions.

Who You Are

• Requires BA/BS degree or equivalent plus 2-3 years related experience
• Project Management Certificate a plus
• DMAIC preferred

• Knowledge of E2E operational processes
• Experience working within a channel business structure from all operational aspects
• Experience driving cross-functional and/or global initiatives
• Experience in an environment with significant business transformation, leading change management

Other experience, which is a distinct advantage include:

• Cisco ordering or technology knowledge / certification (Product, Services or Software)
• Sales Operations experience especially in IT or Sales environment
• Understanding of Cisco’s Partner Programs including incentives, pricing and rebates
• Experience in Software Operations & Enterprise Agreement deal structures

Other general expectations:

• Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables
• Data analytics skills with ability to translate data into business intelligence
• Program Management - Ability to translate Cisco business objectives and our stakeholders’ priorities in to actionable plans
• Solution minded, understanding root cause and able to implement necessary changes
• Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
• Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.
• Excellent communication skills at all levels – both presentation and personal, soft skills
• Ability to drive radical changes, process, tool enhancement and simplification.
• Advanced level of proficiency with Excel and PowerPoint preferred

Why You'll Love Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.