Carrières chez Cisco

Who You'll Work With?

Cisco Managed Services Change Management governs the deployment of new upgrades, features, and patches as well as the deployment of new hardware and software to improve our customers' networks. Change Management ensures that deployment into the customer networks is a controlled and stable event, preventing unplanned outages and impact on the activities performed.

What You'll Do?

All CMS team members are expected to add value in the following areas: 

·                 Understand and meet customer agreements (SLO/SLA/commitments)

·                 Follow and participate in the improvement of established team processes

·                 Identify and adhere to cost reduction measures

·                 Accountable for following established team processes

·                 Understand ITIL framework (Event, Incident, Change & Problem Management)

·                 Collaborate with peers and cross-functional teams 

·                 Maintaining knowledge required to perform role effectively

·                 Participate in regular synch ups

·                 Actively share / develop innovation and automations for continued improvement

Specific to the role of Change Manager, responsibilities may include: 

·                 Engage directly with senior engineers and service delivery managers to deploy in their customer environments.

·                 Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software.

·                 Manage the schedule of activities in the environment to ensure no conflicts between release teams.

·                 Reviews the technical details of changes planned, providing a first-line defense against improper change activities.

·                 Makes recommendations around continual service improvements related to change management activities.

·                 Drives changes to process and procedures to speed deployment while protecting the customer environment.

·                 Ensures that resources conduct the four phases of the upgrade across our window (pre-checks, upgrade, post-checks, remediation).  Resources will also conduct pre- & post-checks as part of the change validation engineering efforts.

Who You Are 

You are a self-starter who requires little oversight to achieve your goals and meet your objectives.  You work well with others and are truly a team player.  Protecting customer environments is in your DNA.  You have excellent verbal and written communication skills.  You are able to see the big picture even when analyzing multiple complex factors under pressure.  You have a deep understanding of the fundamentals of Change Management.

Desired Skills:

·                 Good organizational skills 

·                 Ability to prioritize workload while managing customer commitments.

·                 Strong written/verbal communications skillset

·                 Strong interpersonal and teamwork skills 

·                 Able to work independently with minimal supervision.

·                 ITIL Foundation Certification

·                 Solid grasp of ITIL framework and Change Management function

Why Cisco 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.