Carrières chez Cisco

What You'll Do

Cisco Managed Services (CMS) organization seeks a Tier 2 level Engineer to join a team of very talented professionals supporting the global Security infrastructure for strategic customers. This is an extraordinary opportunity for someone with perseverance and an insightful view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

This role focuses on device management, remediation, event analysis, and providing world-class customer service. Job responsibilities include troubleshooting, diagnosing, and resolving problems in sophisticated customer networks, working in a global 24x7 organization. An ideal candidate will have prior NOC/SOC experience, working against timelines in a fast-paced environment. A strong working understanding of Security platforms and technologies is vital for a successful candidate. Superb communication skills over video, web conference, and chat are required to succeed in the global Team.

Who You'll Work With

Cisco Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. Cisco Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets, and environments.

Who You Are

Minimum Qualifications:

• Minimum of 2- 4 validated ability in Security or Network support.
• Strong practical knowledge of Security platforms and technology
• Validated crisis management skills
• Strong analytical, problem solving and organizational skills.
• Strong written and verbal communications skills.
• BS in Engineering/Computer Science/IT and/or equivalent experience.
• Certifications.

Desired Skills:

Solid understanding of the network topology and troubleshooting of network and hardware related problems. Working, proven hands-on product and technology skills in at least two of the following areas (more a plus):

Cisco products:

• Adaptive Security Appliances (ASA)
• Firepower Threat Defense Deployment (FTD/FMC)
• Email & Web Security Appliance (ESA/WSA/SMA)
• Identity Services Engine (ISE)
• Stealth Watch

Working, proven hands-on product and technology skills in at least two of the following areas (more a plus):

3rd Party products:

• Palo Alto Firewalls
• Checkpoint Firewalls
• Juniper Firewalls
• Fortinet Firewalls

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!