Cisco Careers

Who We Are

Today’s challenging business environment is more than that – it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.

Cisco-IT team is changing the way we run Cisco’s operations by improving the power of technology, the best of business processes and outstanding data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!

What You'll Do

We have a phenomenal opportunity for a “Technical Project Manager” to join our team in Opportunity Management (SFDC) track of L2C in Lifecycle team. Solve Cisco Business problems by working for Lead 2 Cash (L2C) and help Cisco’s transformational journey. 

As a Technical Project manager, you will be responsible for ensuring that the current technology is up-to-date and can be properly utilized for the business.

Responsibilities include:

• Work with stakeholders to define the problems
• Partner with architects and technical leads to design capabilities and features
• Develop code to satisfy business needs
• Define and drive development standards (both technical and process)

Role: Technical Project Manager

• Production Incident Management
• Maintaining low MTTR
• QBR preparation & presentation
• Discuss all production support aspects with application development management
• Develop comprehensive project plans, outlining scope, timelines, resource requirements, and deliverables
• New Year Readiness/Mid-Year Readiness execution for sales hierarchy changes
• Provide technical support for Salesforce, Informatica jobs and troubleshoots issues
• Develop relations with business community and the out-sourced service providers
• Arrange, assign, adjust and monitor shifts to have apt coverage
• Provide additional support to existing production support procedures
• Interact with infrastructure, release management, change management, QA, DBA and application teams
• Provide regular status reports to management on application status and other metrics
• Collaborate with management to improve and customize reports related to production support
• Prioritize issues raised and resolve it accordingly
• Coordinate escalation and resolution of major service issues
• Report promptly to management and business partners regarding critical outages until resolution
• Manage offshore, outsourced vendor to an SLA and execution of critical situations
• Allocate resources to resolve problems/incidents
• Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects
• Coordinate areas of communication within firm having impact on scope, budget, risk and resources
• Drive project execution in adherence to established timelines and quality standards

Who You'll Work With

As part of the Digital Enterprise Solutions team, you will be part of a global IT team committed to delivering extraordinary services, tools, platforms. You’ll be part of a highly dynamic and empowered team of collaborative Engineers and Technical leaders/Architects who are passionate about building, supporting and enhancing a seamless system. This team is responsible for managing Cisco’s SFDC application and enabling the tools for BU’s/Partners etc. 

Who You Are

We’re seeking a hardworking, experienced and self-motivated IT professional who has a real passion for technology. You feel comfortable dealing with ambiguity, and you are able to influence within and outside the organization. Minimum requirements include:

• BE/B.Tech in Computer Science or a relevant Engineering degree with strong Computer Science
• 10+ years of professional experience designing and building software applications.
• Project Management experience 
• Production Support management experience
• Understanding of SFDC opportunity Management, CPQ, Mule, Oracle, and Informatica
• Certified Salesforce Admin
• Experience in SFDC lightning, Apex classes, Process builder, Workflows, Flows etc
• Experience in Mule soft, Kafka & Heroku integrations
• Experience in RDBMS (Oracle), PL/SQL, Informatica, Snowflake, Python, Solr/Elastic and Java
• Knowledge of Agile development methodologies
• Experience with infrastructure tools including Jira, Confluence, BitBucket, Jenkins, Git, and Copado
• Experience with automated testing 
• Experience with CI/CD pipeline utilizing Jenkins automation a plus
• Good communication and organizational skills and can work successfully in a team environment
• Energy and real passion for your work

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!