Technical Consulting Engineer- SDWAN

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  • Location:
    Pune, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1417868

Who You'll Work With

Our CX Vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry.

What You'll Do

As a Technical Leader in the CX Center support services, the primary responsibilities include supporting LAN switching in the following areas

  • Customer problem resolution: Active participation in customer critical issues - RRR, CAP cases. Assist the team to tackle sophisticated network issues
  • Talent development: Mentor and coach engineers to develop into SME and future technical leaders
  • Content development: IC digitization, content creation - videos, articles
  • Drive innovation and automation across TAC processes, tools,
  • Extensive engagement and building a positive relationship with Engineering for ongoing product issues, CER, EFT etc.

Who You Are

  • Strong exposure to Large Enterprise network environment on next gen routing
  • Expertise in LAN, WAN technologies
  • Network Operating System experience, preferably IOS or IOS-XE/ IOX-XR
  • Exposure to product life cycle and tools
  • Customer experience: Reproduction and debugging of customer issues, handling of field queries
  • Ability to work with a multi-functional and geographically team with varied strengths is encouraged.
  • Experience in Linux, CPU architectures, virtualization and Linux device drivers would be a plus
  • Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment.
  • Programming experience in C, TCL, Python, Linux, Cisco IOS is desirable
  • Experience with standardization such as working in IETF

Education & Experience

  • Minimum 10-12 years’ experience supporting enterprise networks and/or large data center environment
  • Experience in a NOC, TAC environment
  • Prior experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS or Data Center products.
  • Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances.
  • Hands on, demonstrable experience in one or more of the following technologies: Cisco, HP, Aruba, Brocade, Checkpoint, Palo Alto, Bluecoat, Infoblox, Solarwinds, F5
  • B.E/B.Tech/M.Tech
  • CCDE preferable, CCIE is a requirement

Technical Skills

  • Strong Networking and in-depth knowledge in Cisco switching and routing technologies (CCNP, CCIE level knowledge preferred)
  • Detailed knowledge of LAN/WAN designs as well as the support processes surrounding large scale network deployments
  • Expert level knowledge in on OSI model, TCP/IP, IPv4 and working knowledge of IPv6
  • Expertise with network configuration, security principles, and maintenance standard methodologies.
  • Advanced competence with monitoring tools, techniques, alerting and notification processes.
  • Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.
  • LAN configuration- Vlans, Trunks, Ether-channels, STP, SPAN, RSPAN, inter VLAN routing.
  • LAN security- DHCP snooping, dynamic ARP inspection, IP source guard, private VLAN, port security.
  • Advanced LAN switching concepts- CEF, QoS on catalyst switches, L2PT, Dot1Q tunneling, VSS.
  • Networking Technologies: IPv4/v6, MPLS, BGP, OSPF, IS-IS, PIM, MANET, Frame relay, ATM, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ)
  • Cisco Platforms: Cisco Catalyst series switches

Soft-skills

  • Demonstrate Leadership skills
  • Good analytical and troubleshooting skills
  • Excellent verbal and written communication skills.
  • Effective business writing
  • Good Customer handling skills.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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