Technical Consulting Engineer - 5+ Years, Data Center(Nexus) - Pune

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  • Location:
    Pune, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1417871

Who You LL Work With

The Business Entity

Cisco Technical Assistance Center (TAC) organization seeking a Customer Support Engineer – Data Center Switching to join some of the industry's brightest minds in developing, deploying and supporting today's most advanced Internet technologies.

What You LL Do

In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems. You will effectively use moderate to complex lab setups to recreate and solve problems. Lastly, you will act as a technical superstar and provide support on a worldwide basis at a peer level.

We're seeking team members that are trained in Data Center Switching products and technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (Both hardware and software).

Role & Responsibilities

  • A technical expert providing technical assistance to Cisco customers located world-wide, While maintaining the highest levels of customer happiness.
  • Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
  • Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
  • Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks.
  • Effectively applies the moderate to complex lab setups to recreate and resolve customer found issues.
  • Highly adaptable and sensitive to customer reported issues according to its severity.
  • Should be able to quickly resolve customer issues.
  • End to end ownership of customer service requests. Collaborates with all relevant partners – internal and external, and acts as focal point until the problem is resolved.
  • Exercises judgment within defined procedures to determine appropriate action.
  • Presents ideas and interacts within TAC and development teams at peer level
  • Ability to communicate effectively with customers in a variety of mediums.
  • Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
  • Ability to lead change through innovation.
  • Drive for continuous learning, results orientation and collaboration.

Who You Are

  • You've earned a Bachelor's degree in a technical field and 5 years of work experience
  • experience in related role
  • You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE
  • Prior customer support experience.
  • BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer
  • Science, Information Technology or similar technical degree or related experience

Desired Skills

  • Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
  • Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.
  • Solid experience supporting and configuring medium to large enterprise LANs
  • Troubleshoot product and network problems of high complexity. Has strong in-depth
  • knowledge in LAN Switching technologies.
  • Excellent verbal and written communication skills.
  • Good Customer handling skills. Ability to handle tough situations effectively.
  • Solid attention to details.

Why Cisco?

#WeAreCisco. We are all outstanding, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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