Software Engineer – Wireless Escalations Exp: 4 to 10 years

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  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1419153

What You'll Do

 

·       As a Wireless Escalation engineer, you will be handling sensitive customer escalations and work closely.

with Engineering in troubleshoot, debugging, different areas of Industry leading Cisco Wireless products.

including Wireless LAN Controller, Access Points.

·       You will spearhead customer success and provide the voice of the customer back to the development.

team to drive product and customer sat improvements.

·       Increase test efficiency and effectiveness through review of customer found issues and application of

appropriate test approach, technology, tools, and innovation.

 

Who You'll Work With

 

You will be part of Enterprise Networking Group (ENG) and working as BU Escalation engineer focusing.

on Pioneer award winning Wireless Products. Cisco Wireless is a core component of the Cisco Enterprise network solution and Borderless Networks.

Wireless Escalation team is a global team covering all time zones. Being part of Wireless Escalation Bangalore team, you will interact with local and remote engineering and marketing teams to resolve issues and

collaboratively improve the customer success. You will establish strong working relationships with the TAC.

and the Wireless engineering while working on high visibility escalated issues.

 

Who You Are

 

You dedicate 70% of your time to operational responsibilities.

·       Review and analyse escalation requests to facilitate and triage resolution paths.

·       Responsible for identifying/resolving technical issues across Cisco Systems Inc Wireless full-stack solution.

·       Includes Wireless, Routing, Switching, Application domain.

·       Perform on-site engagement for top severity issues where required.

·       Navigate diligently through demanding technical/business situations and drive varied functional teams towards a technical solution. Maintain an empathetic and determined approach to all raised issues.

·       Build a systemic approach to remediate recurring problems (scripting, data analysis)

·       Maintain a professional profile, both technically and politically, within incident management

You dedicate 20% of your time to professional development.

·       You focus on achieving technical certifications, developing programming/ scripting skills.

·       You attend and represent Cisco Wireless at industry meetups, webinars, and conferences.

·       You stay updated on networking standard methodologies and competitor solutions.

·       Explore new tools and investigate advancements in the field of technology.

You dedicate 10% of your time to contribute to expert-level documentation.

·       You use the knowledge gained from day-to-day work to provide in-depth documentation to build the internal knowledge base.

·       You articulate interesting issues/projects to Support and other Cisco Systems Inc Business Units.

 

 

Experience & Education:

 

Bachelor’s degree in CS or ECE plus 6-8 years related experience, or a MS EE/CS combined with 3-4 years of

related experience.

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold.

risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And

we do it in style with unique personalities who aren’t afraid to change the way the world works,

lives, plays, and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired.

rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and

we are doers.

We Are Cisco.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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