Cisco Careers

The People Strategy & Operations (PSO) team is looking for a dynamic and engaging Digital User Experience Leader to drive effective user experience practices for our employee go-to-market actions and transformational solutions.

Who We Are

The PSO team leads our People & Communities (HR) team in prioritizing, sequencing, and deploying People & Communities (P&C) programs and solutions using streamlined processes, systems, and intelligence. We manage the P&C portfolio, operating system and provide targeted consulting services for P&C. We partner across multiple different ecosystems to drive efficient and effective enablement.

What You'll Do

Leading our Digital User Experience team, you will be pivotal in shaping how our employees and leaders easily access and use our HR services, programs and solutions. You will lead and mentor a dedicated team of UX design and research professionals, partnering closely with cross-functional teams to drive user-centric strategies, ensuring exceptional experiences, and help Cisco employees and leaders thrive with the support of our solutions. You are an experienced and inspiring leader, passionate about digital user centered design with a record of setting a vision and supporting their team to deliver.

• Lead and mentor a multidisciplinary UX design and research team responsible for supporting the introduction, evolution and adoption of HR related services, programs and solutions
• Provide leadership to the organization, sharing the “art of the possible” in user experience design while setting clear goals and expectations
• Mentor design team members and encouraging their individual growth and creative development
• Lead the development and evolution of the team's best practices for human-centered design, prototyping, and research methodologies
• Stay on the cutting edge of what’s new in technology and user experience, finding opportunities and experimenting with applying new techniques to solve customer problems
• Partner with others in the broader design community to develop and extend experiences when it makes sense to do so and use their data to inform our work
• Represent the UX practice inside and across the P&C organization and influence
• Coach stakeholders in the mindsets and processes of excellent UX design, from testing to solutioning, to collaborate with, guide, and empower them in the process

Our Minimum Qualifications For This Role

• 10+ years of digital user design experience
• 2+ years of leading and developing multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) to deliver successful outcomes, guide complex projects, and manage diverse systems of stakeholders
• Demonstrated advanced experience with usability research and testing
• Experience presenting to and effectively advising senior leaders across the organization
• Ability to provide clear, articulate rationale for design choices and approach

Preferred Qualifications

• Experience embedding design guidelines within employee go-to-market and digital product teams
• Define & guide the planning, execution, & synthesis of user research and/ or user testing
• Ensure research translates into meaningful ideation and actionable recommendations
• Guide persona, archetype, or mindset development, user journey/flow creation, and task analysis, with expert experience
• Ability to balance strategic thinking with pragmatic decision-making

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair. Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture enthusiast? Many of us are. Passion for technology and world changing? Be you, with us!