Senior Agile Coach

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  • Location:
    San Jose, California, US
  • Alternate Location
    Anywhere in the US
  • Area of Interest
    Customer Experience
  • Compensation Range
    138300 USD - 185500 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1418504

We are seeking an experienced Coach who is an expert advisor across DevOps and Agile practices demonstrating knowledge, proficiency, and broad field experience in enterprise-wide adoption and strategy.

What You’ll Be Doing:

You will be driving business agility by alignment with customer priorities to achieve expected outcomes.

You will be expected to Align Cisco teams and customers by understanding customer expected outcomes through goal alignment workshops and defining expected outcomes.

You will be leading/facilitating customer workshops and business goal alignment through objectives and key results, Road mapping, and Retrospectives. After agreement with the customer on expected outcomes you will be expected to assist in aligning with Cisco deliverables mapping to key results to measure, report, and communicate continuously to seek feedback and alignment.

You will coach, mentor, and guide our people to determine the best solutions for their situations. You will analyze the customers and implement improvements to help streamline processes and create efficiencies. Ultimately, you will play a vital role in the long-term strategy across the entire organization, helping our teams deliver better products faster and more efficiently.

A DevOps Coach is the person responsible for spearheading the cultural shift toward a more collaborative and automated development process. They work closely with development, operations, and security teams to break down silos and foster a shared approach to application delivery.

An effective DevOps Coach actively works with teams across the development lifecycle to:

  • Educate and train individuals on DevOps culture, standard methodologies, and tools.
  • Facilitate communication and collaboration to ensure a smooth flow of information and shared goals between development, operations, and security teams.
  • Guide the implementation of DevOps practices, streamline workflows, and establish metrics, to achieve desired outcomes.
  • Advocate a culture of continuous learning and experimentation to encourage innovation and adaptation in a constantly evolving technical landscape.

The DevOps Coach brings a wealth of technical expertise, serving as a mentor to teams navigating the technical complexities of DevOps practices and tools. Their guidance is instrumental in helping teams overcome technical challenges and improve their delivery pipeline. The ideal DevOps Coach should be an experienced professional with a solid understanding of standard methodologies and industry knowledge of:

  • Development methodologies: Agile, Scrum, Kanban, etc.
  • Automation tools: CI/CD pipelines, configuration management tools, infrastructure as code tools, Cisco tools.
  • Supervising and logging practices: Identify potential issues and ensure performance optimization.
  • Change management principles: Guide the organization through cultural shifts and navigate potential resistance.
  • Metrics and performance measurement: Apply metrics from an industry-recognized framework (Deployment Frequency, Lead Time for Changes, Mean Time to Restore, Change Failure Rate) to measure DevOps effectiveness.

By using their expertise in these areas, a DevOps Coach can significantly improve an organization's development lifecycle, leading to faster time to market, higher quality releases, and increased overall operational efficiency.

Primary Responsibilities

  • Program Transformation & Support: Design & Implement Agile tools (Jira, Confluence across multiple customer environments, teams and multiple workstreams.
  • Design and Implement objectives and key results processes and Governance/Reporting.
  • Implement Lean Business Case Management process & Tools/Support
  • Monitor, Assess and implement continuous improvement & best Practices processes.
  • Work with customers and project teams to analyze current systems and processes and design a strategy for the adoption of agile and DevOps best practices.
  • Guide teams to help them stay on track with Agile and DevOps techniques, fine-tuning approaches as needed to ensure the overall strategy is being met.
  • Lead DevOps and Agile workshops for both customer, and internal teams, as well as key collaborators.
  • Promote and advocate a culture of continuous improvement, setting goals and milestones and achieve accountability.
  • Drive cultural change by supporting an agile mentality, practicing business agility and ensure the customers and internal organization is at the forefront of industry best practices.
  • Facilitate learning and development through individual and team coaching.
  • Coach all levels of management in agile practices to ensure the adoption of optimal practices from top-down.
  • Drive metrics and other objective measures across organizations
  • Daily follow-ups with individual team members to ensure projects are on track and goals are being met.
  • Keep an objective perspective on issues and solve by applying Agile principles.
  • Design and implementation oversight of Agile Management Office
  • Expert advisor across all aspects of core agile methodologies and scaled agile best practice, dispensing superior knowledge, proficiency and broad field experience in enterprise-wide adoption and strategy.
  • Work closely with delivery programs to help define and refine Agile metrics to understand and communicate team performance.
  • Facilitate & participate in cross-business enablement to increase organizational agility.
  • Deliver hands-on agile coaching.
  • Guide teams and individuals toward Agility through mentorship and feedback.
  • Embrace, coach, and evangelize Agile values and principles across the organization.

Skills and Qualifications

  • 5 + Years of demonstrated ability as a DevOps or Agile Coach
  • Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
  • Strong leader, educator, and coach
  • Excellent Executive facilitation skills
  • An excellent communicator and motivator

Preferred Qualifications

  • DevOps Certification
  • Agile Coaching certification
  • Scrum Master certification.
  • Experience coaching at large organizations or Fortune 500 companies.
  • Computer Science background

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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