Product Quality Engineer

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  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Hardware
  • Compensation Range
    91600 USD - 123200 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1417005

Who We Are

The Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco. The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Software / Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

  • Pursuing Closed Loop Corrective & Preventative Actions for Quality incidents.
  • Capturing quality requirements and data for Cisco new product introductions
  • Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
  • Presenting proposals, strategies and status to Cisco Executives
  • Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
  • Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings

Who You Will Work With

As a Product Quality Engineer, you will be responsible to engage with both internal Cisco team members and external partners/customers to improve product and services. You will collaborate with several teams including Product Development and Engineering, Global Manufacturing, Product Managers, Compliance, InfoSec, IT, Service Providers, Customer Success, Technical Services, and Finance. They also supervise field returns while working with the customer support organization and handle the closed loop corrective action process. The best part of this job role is the opportunity to gain an end to end understanding of the Cisco Product Quality management process, and drive multi-functional teams to improve end customer experience.

Who You Are

You are an authority of quality management processes, hardware, software and services. You have an understanding of hardware/software metrics & cloud technology. You should be able to analyze field, factory and development process metrics to identify trends in failures and issues to drive process changes to improve digital product quality. You have an understanding of six sigma methodology, lean manufacturing, FMEA, Design for Manufacturability, Quality Management Systems application of Statistical Quality controls. Understand the architecture, definition, and handling performance and quality of full end-to-end Hardware & Software Development, Cloud and SaaS solutions. Knowledge / work experience on computing systems and servers.

Minimum Requirements:

  • Bachelor's Degree in Engineering (Electrical, Mechanical, Industrial or Data Analytics) and 2+ years of experience or a Master’s degree with +1+ years of experience in hardware / software / services development or quality management
  • Proven understanding performing data analysis and presenting findings, analysis and recommendations to executives and business users.
  • Ability to communicate clearly and accurately technical concepts and design recommendations to engineering audience as well as executives as well as drive process change initiatives.

Preferred Requirements:

  • Experience in analytics tools such as Tableau and/or Power BI are a plus

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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