Customer Delivery Architect - 1416355

Apply
  • Location:
    RTP, North Carolina, US
  • Alternate Location
    offsite, NC
  • Area of Interest
    Customer Experience
  • Compensation Range
    153200 USD - 220900 USD
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1416355

Why you'll love Cisco

We change the World, as a Customer Delivery Architect, you are passionate about Cisco and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

Take your career to the next level by joining a Cisco Team that is driving major business and technology transformations for our top Enterprise customers! We are seeking a Delivery Architect for our Customer Experience engagements. Do you want to transform Cisco's customer business agenda by enabling a solution architecture with proven business outcomes? Our team helps our customers bridge the gap from technology innovation to adoption by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Cisco’s world class leading Customer Experience solution portfolio with our most strategic customers.

Who You'll Work With

As a Delivery Architect

 with a focus on our Customer Experience Service Portfolio (Networking, Security, IOT, Collaboration, Data Center, Cloud) you will serve as a technical leader for engagements. You will be part of a credible community of architects who are Cisco and Industry leaders. By focusing on innovation and teamwork, our team is driven to make Cisco and our customers successful. With a dynamic workload, the position offers compelling work for knowledgeable and experienced consultants with emerging technology expertise and highly developed customer-facing consulting skills. As part of this team, you will work directly with our customers, our sales teams, and other customer experience personnel. We focus on continuous development into new technologies that positions us as one of the strongest consulting teams in the industry.

Who You Are

  • You are excited to work in a fast paced team and environment.  
  • You are passionate about creating a positive customer experience.  You have experience driving cultural changes for customers, recommending improvement opportunities, and leading remediation efforts such as moving from legacy networking to automation or cloud.

Responsibilities will include:

  • Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes.
  • Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices.
  • Serving as an Enterprise Architecture Trusted Advisor for our customers and contributing to crafting a cross architecture vision and roadmap.
  • Identifying new service opportunities to support customer transformation.
  • Influencing lifecycle adoption and success motions

 

 

Minimum Qualifications

  • 7 years IT consulting and/or presales engineering experience across multiple industries
  • Typically requires BS/BA (EE/CS) or equivalent.
  • CCIE/DevNet Certification advantageous and/or preferred.
  • Cross architecture design, implementation & operating experience across multi-domains (enterprise networking, security, data center, cloud) in a large enterprise environment

 

Desired Skills

  • Industry Leading Certifications / Skills (i.e. CCIE, TOGAF, ITIL, DevNet, AWS, Python)
  • Self-motivated individual that is dedicated to exceeding customer’s expectations.
  • Strong executive presence and communication skills (interpersonal and presentation)

 

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday device. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply