Compliance Program Analyst - 1419830

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  • Location:
    Offsite, RTP, North Carolina, US
  • Alternate Location
    US Remote
  • Area of Interest
    Customer Experience
  • Compensation Range
    96300 USD - 169300 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1419830
What You'll Do
Cisco is seeking a Software Compliance Strategist to support collaboration with internal and external partners and plan, build, and complete standard methodology programs in software compliance, asset management, and software entitlement. In this role, you will support Cisco in significantly increasing the beneficial services and products offered. The Software Compliance Strategist role is your opportunity to significantly impact Cisco’s groundbreaking shift towards software revenue and help build the future of the Cisco Customer Experience (CX).

Who You'll Work With
Cisco CX Compliance upholds Cisco's value through transformative compliance practices. This role is a strategic position within the CX Compliance team and will work with our customers, partners, and internal collaborators to directly impact Cisco’s top-line growth and operations bottom line.

The Cisco CX organization is a team of customer-focused experts tasked with building systems and networks that deliver groundbreaking customer experiences in all areas of sales and operations. As a Software Compliance Strategist, you will work with senior leadership on strategies for improved market success and customer impact across all lines of business and geographies.

This role closely collaborates with senior partners, including Customer Experience (CX), CX Strategic Program Office, CX TAC Centres, CX Renewals, CX Product Management (CXPM), Supply Chain, Cisco Channel Legal, Partner Practice, Global Partner Organisation (GPO), Brand Protection (BP), and Service Sales a. The Cisco CX organization has been recognized as one of the best in the industry through financial results, customer feedback metrics, and employee satisfaction scores.

Who You Are
You have a real passion for excellence in driving effective solution to achieve compliance goals. Your extensive experience and enthusiasm for success will ensure our CX Compliance practice is optimized and we deliver the full value of our Services and Products to customers and partners. As a Software Compliance Strategist, you will bring together various strategies to deliver high-impact initiatives that help the execution team transform and deliver significant business impact.

We are looking for someone with a strong focus, a desire to learn, and is adept at juggling multiple priorities. Your highly developed business insight always points you in the right direction, and you communicate effectively with all levels of the organization.
  • You will play a critical role in analyzing all details of Software Compliance GTM engagements and will develop strategies through data, standard processes, industry benchmarks, interviews and other techniques.
  • You will partner with data scientists, Product teams, sales, and other partners to understand solution offerings and technologies to identify and rectify gaps in current strategies.
  • You will align with cross-functional teams to processes that improve performance and enhance customer experience.
  • You will drive long-term planning and align with leadership to build compliance frameworks and roadmaps.
  • Use predictive modeling to increase and optimize prioritization and/or compliance business outcomes.
  • You will support Software Compliance, License Management, and senior leadership by playing a SME in Software and licensing.
  • You will support CX Compliance in building strategic compliance programs and refining current compliance engagements.
  • You will work across Business Units (BUs) and other supporting groups to create and build conduits for CX compliance.

Our minimum requirements include:
  • Bachelor's degree with 7+ years of experience in consulting and understanding various industry verticals and industry drivers.
  • SaaS, IaaS, and PaaS experience in Strategy, Sales Operations, Product, Consulting, or Pre-Sales.
  • Experience interpreting and analyzing large data sets using qualitative and quantitative methodologies, automation, and applied AI/ML programming to drive business solution.
  • Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution.
  • Experience in qualitative & quantitative analysis, industry benchmarking, and business case modeling.
  • Experience in developing and delivering high-level and executive presentations.
  • Experience in evaluating new business opportunities, building partnerships, and assisting markets.
  • Solid understanding of SW licensing models, related compliance risks, and consumption models.
  • Ability to identify and evaluate complex technical and technology risks, develop and enhance internal processes and controls that mitigate risks, and related opportunities for internal control improvement.
  • Proven ability to influence and resolve issues with senior leaders, customers, and partners.
  • Excellent project management skills and experience working with sales & legal teams, customers, partners, and third-party vendors.
  • Strong written and verbal presentation skills, including the ability to communicate technical information to both technical and non-technical.
  • Strong technical background and understanding of network infrastructure environments and auditing techniques.
  • Proficient in the use of Microsoft Office Suite with strong Excel skills.
  • Highly qualified in PowerPoint and developing compelling presentations to communicate with a wide variety of audiences effectively.
Our preferred requirements include:
Proficiency in IT asset management (ITAM) systems and collector technology ITIL Certification.

We Are Cisco
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most complicated of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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